This position is based in a busy call center and candidates must be willing to assist customers with Emergency Road Service requests and general member services.  2+ years of customer service experience, preferably within a call center with excellent communication and date entry skills.  Candidates must also be open to working a flexible schedule including, periods of inclement weather and some holidays.

Responsibilities:

• Answer incoming Emergency Road Service calls and input information to industry-specific applications to initiate service process
• Mapping and geocoding, vehicle triaging, problem solving and navigating multiple computer programs

Requirements:

• Must be open to working a flexible schedule, including periods of inclement weather and holidays
• High school diploma or general education degree (GED)
• 2+ years of customer service experience, preferably within a call center
• Excellent communication and date entry skills
• Must be able to read a map and must possess a strong knowledge of local NJ counties and roadways