This position is based in a busy call center and candidates must be willing to assist customers with Emergency Road Service requests and general member services. 2+ years of customer service experience, preferably within a call center with excellent communication and date entry skills. Candidates must also be open to working a flexible schedule including, periods of inclement weather and some holidays.
Answer incoming Emergency Road Service calls and input information to industry-specific applications to initiate service process
Mapping and geocoding, vehicle triaging, problem solving and navigating multiple computer programs
Must be open to working a flexible schedule, including periods of inclement weather and holidays
High school diploma or general education degree (GED)
2+ years of customer service experience, preferably within a call center
Excellent communication and date entry skills
Must be able to read a map and must possess a strong knowledge of local NJ counties and roadways